We have a 30-day return / cancellation policy, which means you have 30 days after receiving your item to request a return. Please note there is a 5% admin charge of the order value if cancelled or returned due to change of mind.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@webbdaniels.com Please note that returns will need to be sent to the following address: 5 Brightgate Way, Trafford Park, Manchester, M32 0TB
If your return is accepted, and its due to a change of mind, you will be responsible for return costs and possibly delivery costs. Delivery is usually free on condition goods are kept. If faulty, and needs to be returned we’ll send you a return shipping label or organise collection for you. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@webbdaniels.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right, in the case of potential transport damage, if not reported asap within 12 hours of delivery, we may not be able to assist with any claims against the carriers.
Exceptions / non-returnable items
Certain types of items cannot be returned, custom products (such as special orders or personalised items), and personal care goods. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, (subject to costs) and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging and you will be responsible for carriage costs. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days minus any charges, delivery costs and admin fees where applicable. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@webbdaniels.com